Refund and Returns Policy

Exchange Policy

If the delivered product does not match the description on the website or arrives in a damaged condition, please inform us via WhatsApp at +92 333 804 4442.

This policy applies if:

• The issue is reported within 24 hours of receiving the shipment.

• Proof is provided in the form of unpacking videos or images of the reported product.

Once the complaint is registered and communicated with the courier services, the product will be picked up and dispatched within 15 working days.

Please note that if the ordered product is unavailable, alternative options will be provided for selection.

The product must be returned in its original condition and packaging. Refunds are not applicable.

Refund Policy

• No returns or refunds will be applicable if you receive the product as shown on the website in perfect condition. (Change of mind is not applicable.)

• Promotional and discounted products are not eligible for refunds.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to warehouse address address

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Gifts

Shipping returns

Need help?